Question 1

What is Mujez?

Accepted Answer

Mujez is the first AI-native financial operating system purpose-engineered for the Middle East. We built every workflow, every report, and every integration for how business actually runs in this region. The platform unifies invoicing, payments, bank reconciliation, accounts receivable, accounts payable, and regulatory compliance into a single intelligent system.

Question 2

Who is Mujez for?

Accepted Answer

Mujez is built for businesses operating across the GCC and broader Middle East — from growing SMEs to large enterprises with operations in Saudi Arabia, UAE, Qatar, Kuwait, Bahrain, and Oman. Whether you run a single entity or manage operations across multiple countries, Mujez handles your financial workflows. Finance teams, CFOs, accountants, and business owners all use the platform.

Question 3

How is Mujez different from existing ERPs?

Accepted Answer

Most ERPs available in the region were built for Western markets and adapted for the Middle East as an afterthought. Mujez was built from scratch for this market — Arabic-first, ZATCA-compliant by design, with AI embedded in every workflow. We are not an adapted product. We are a purpose-built one.

Question 4

Is Mujez available as both SaaS and on-premises?

Accepted Answer

Yes. Mujez is available as a cloud-hosted SaaS solution or as an on-premises installation deployed within your own infrastructure. Both options include the full feature set, including ZATCA compliance, AI capabilities, and bank integrations. You choose based on your data governance and infrastructure preferences.

Question 5

Is Mujez compliant with ZATCA Phase 2 e-invoicing?

Accepted Answer

Yes. Mujez is fully compliant with ZATCA Phase 2 (Integration Phase) requirements. The platform automatically generates UBL 2.1 XML invoices, applies cryptographic stamps, validates against ZATCA rules, and submits directly to the Fatoorah portal. No manual intervention needed.

Question 6

Does Mujez support VAT reporting?

Accepted Answer

Yes. Mujez automatically calculates VAT on transactions, generates VAT-ready reports, and maintains the records needed for ZATCA reporting. The platform tracks VAT across all document types — standard invoices, simplified invoices, credit notes, and debit notes.

Question 7

Does Mujez handle zakat and withholding tax?

Accepted Answer

Yes. Mujez automates zakat base calculation aligned with ZATCA guidelines and generates submission-ready zakat declarations. For withholding tax, the platform automatically calculates the correct rates on cross-border payments, generates withholding tax certificates, and prepares monthly declaration reports.

Question 8

Does Mujez support UAE corporate tax and VAT?

Accepted Answer

Yes. With the UAE's 9% corporate tax effective since June 2023, businesses across the Emirates need robust accounting infrastructure. Mujez supports UAE VAT reporting, corporate tax calculations, and compliance with CBUAE regulations — in addition to full ZATCA compliance for Saudi operations. Multi-entity businesses operating across both markets manage everything from a single platform.

Question 9

What happens when ZATCA updates its requirements?

Accepted Answer

We monitor ZATCA regulations continuously and update the platform before new requirements take effect. For SaaS customers, updates are applied automatically. For on-premises installations, we release compliance updates as part of our regular update cycle with clear migration guides.

Question 10

How does Mujez use AI in accounting?

Accepted Answer

AI is not a feature we added — it is how the platform works. Bank reconciliation learns your transaction patterns. Expense categorization improves with every receipt. The financial assistant answers complex questions in plain Arabic or English. Finance teams typically see an 80% reduction in manual tasks from day one.

Question 11

Does Mujez support Arabic and RTL interfaces?

Accepted Answer

Mujez is Arabic-first, not Arabic-translated. The entire platform — reports, invoices, dashboards, AI assistant — was designed natively in Arabic with full RTL support. Users can switch between Arabic and English seamlessly.

Question 12

Is my data used to train AI models?

Accepted Answer

No. Your financial data is never used to train AI models. Each customer's data is isolated and used solely to improve their own experience within the platform. We take data privacy and confidentiality seriously.

Question 13

Which banks does Mujez integrate with?

Accepted Answer

Mujez integrates with major Saudi banks including Al Rajhi Bank, SNB (Saudi National Bank), Riyad Bank, Al Bilad Bank, and others through secure open banking APIs. The platform automatically imports statements and synchronizes transactions in real time.

Question 14

Can Mujez connect to my existing tools?

Accepted Answer

Yes. Mujez provides APIs and integration capabilities for connecting with CRM systems, payroll providers, inventory management, and other business tools. We also support data import from common formats including CSV, Excel, and standard accounting file formats.

Question 15

Does Mujez support multi-currency?

Accepted Answer

Yes. Mujez supports multi-currency transactions with real-time exchange rate updates. Businesses operating across multiple markets can manage all currencies and intercompany transactions with consolidated reporting.

Question 16

How is Mujez priced?

Accepted Answer

Mujez offers subscription-based pricing for our SaaS solution and enterprise licensing for on-premises installations. Pricing is in SAR and scales based on your business size and requirements. Contact our sales team for a detailed quote.

Question 17

How long does onboarding take?

Accepted Answer

Most businesses are fully operational within 2 to 4 weeks. Onboarding includes migrating your chart of accounts, connecting bank feeds, configuring workflows, setting up ZATCA e-invoicing, and training your team. Our specialists guide you through every step.

Question 18

Can I migrate from my existing ERP or accounting software?

Accepted Answer

Yes. Mujez supports data migration from major ERP and accounting platforms including SAP, Oracle, QuickBooks, Xero, and others. Our implementation team handles the migration of your chart of accounts, opening balances, customer and vendor records, and transaction history. Most migrations are completed within the onboarding period.

Question 19

Is there a free trial?

Accepted Answer

We offer guided product demos and pilot programs so you can experience the platform with your own data before committing. Contact our sales team to get started.

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Frequently Asked Questions

What is Mujez?

Who is Mujez for?

How is Mujez different from existing ERPs?

Is Mujez available as both SaaS and on-premises?

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